At ADC Training, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including using our website, booking training sessions, and participating in any of our programs or services.

By using our services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identifiable Information (PII): When you book a session or sign up for our services, we may ask for personal details such as your name, email address, phone number, date of birth, and emergency contact details.

• Health and Fitness Information: For training purposes, we may collect information related to your health, fitness level, injuries, medical conditions, and goals. This information is necessary to tailor our services to your needs.

• Payment Information: If you make a purchase or pay for services, we collect payment details such as billing address, and other necessary transaction information through our secure payment processors.

• Usage Data: We may collect non-identifiable information such as how you interact with our website or mobile app (e.g., pages visited, links clicked, etc.) through cookies or other tracking technologies.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Services: We use your personal and health information to offer personalized training sessions and to track your progress.

• To Communicate with You: We may use your contact details to send appointment reminders, updates about your training, promotional offers, and other relevant information.

• To Process Payments: We use your payment information to process transactions securely for services or products you purchase.

• To Ensure Safety: In certain situations, we may use your medical history and emergency contact details to ensure your safety during training sessions.

• To Analyze and Improve: We may use non-personal usage data to improve our website, marketing strategies, and overall customer experience.

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3. Sharing of Your Information

We will not sell, rent, or share your personal information with third parties except in the following cases:

• With Service Providers: We may share your information with third-party service providers, such as payment processors or fitness-related apps, who assist in delivering our services. These third parties are obligated to protect your data and use it only for the purpose for which it was provided.

• As Required by Law: We may disclose your information if required to do so by law, regulation, or legal process (e.g., to comply with a subpoena or court order).

• For Safety Reasons: In case of emergency or for the safety of our clients and staff, we may share necessary health or emergency contact information with appropriate authorities.

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4. Data Security

We are committed to securing your personal information. We implement physical, electronic, and procedural safeguards to protect your data. However, no method of transmission over the internet or method of electronic storage is completely secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or accounting requirements. If you wish to delete your personal information, please contact us at the details below.

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6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate or incomplete.

• Data Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if it is required for legal or business purposes).

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails or messages by clicking the "unsubscribe" link in the email or contacting us directly.

• Data Portability: You can request to receive your personal data in a structured, commonly used format, and you may transfer it to another service provider.

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7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyze website usage. Cookies are small files that are stored on your device. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled.

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8. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us, and we will take steps to delete such information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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10. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at:

ADC Training
Email: adc.training01@gmail.com
Mail Address: 403 Bank St Suite 1022, Ottawa, ON K1P 1Y6, Canada